Refund Policy

General Policy

Membership fees are generally non-refundable once a billing period begins. This applies to both monthly and annual plans. Cancellation stops the next renewal; access continues through the end of the current paid billing period.

When Refunds Apply

My CarMonkey will issue a refund in the following circumstances:

• Duplicate charges — you were charged more than once for the same billing period
• Billing errors — a technical error caused an incorrect charge
• Refunds required by applicable law in your jurisdiction
• Other cases My CarMonkey approves at its discretion

Annual Memberships

For annual memberships, refund requests made within 7 days of the initial annual purchase may be considered when the service has not been materially used. Contact us at support@mycarmonkey.com with your account email and a brief explanation.

How Refunds Are Processed

Payments are processed by Paddle, My CarMonkey’s payment provider and merchant of record. Approved refunds are returned to the original payment method. Processing times depend on your card issuer and typically take 5–10 business days to appear.

How to Request a Refund

Email support@mycarmonkey.com with your account email address, the date of the charge, and the reason for your request. We will respond within 2 business days. You can also reach us through our contact page.